Singtel pre-registration site for iPhone 7 experiences 'technical issues'

Singtel pre-registration site for iPhone 7 experiences 'technical issues'

"According to our system, no one has been able to complete their reservation or secure any handset," Singtel says in its advisory, and added in a subsequent update that its site will only be back online at 10am on Thursday.

singtel down

SINGAPORE: Local telco Singtel's pre-registration site for the new Apple iPhone 7 and iPhone 7 Plus went down, shortly after it opened at 3pm for interested customers to reserve their handsets. It will not be available until 10am on Thursday, it later added.

According to an advisory posted on its website at 3.35pm, Singtel said its reservation site is "currently experiencing some technical issues", and it is pausing reservations until the issues are resolved. It will likely resume at 5pm, it added.

The telco also said: "According to our system, no one has been able to complete their reservation or secure any handset.

"Thank you for your patience and apologies for inconvenience caused."

In an update at 4.58pm, the company said its technical team was still working on resolving the issue. "We are unable to restart reservations today as planned," it said, adding that it would resume reservations on Thursday at 10am.

Singapore's other telcos, M1 and StarHub, also appear to have experienced technical issues on their websites during their reservation periods for the iPhone 7 and iPhone 7 Plus, which have both closed.

Screenshots posted by customers on M1's Facebook page showed that several customers trying to submit their pre-orders received messages stating: "Unable to process your order. Please call our customer service ... Redemption failed."

Other customers were unable to select items from the drop-down menu when attempting to fill in the pre-order form. M1 replied to customers who had problems submitting their orders saying that it was likely that their selected models had run out of stock.

StarHub's Facebook page also received a barrage of comments from customers who said they were unable to submit their pre-orders on the telco's website. "Sorry! We are experiencing a technical difficulty on this booking portal," an error message shown in several customer screenshots read.

In responses to comments on its page, StarHub apologised for the experiences of customers who had encountered such errors.

"If you did not manage to book, you can still get it at any StarHub Shop or exclusive partner outlet from Sep 17 or online store from Sep 20, while stocks last," it said in a few of the replies.

Apple released its new flagship handset on Sep 8, and is slated to start shipping this Friday. The 32GB iPhone 7 costs S$1,048, while a 32GB iPhone 7 Plus costs S$1,248 in Singapore without a phone contract.

Source: CNA/kk