Skills framework for Singapore hotel industry launched

Skills framework for Singapore hotel industry launched

The Skills Framework for Hotel and Accommodation Services is the first skills framework to be launched under the national SkillsFuture initiative.

lim swee say hotel day

SINGAPORE: A new framework to help job seekers and employees in the hotel and accommodation industry was launched by the Singapore Workforce Development Agency (WDA) on Friday (Sep 23).

The Skills Framework for Hotel and Accommodation Services (HAS) is the first skills framework to be launched under the national SkillsFuture initiative. It was launched at the first Hotel Day, which saw 33 hotel employers taking part.

Under the new skills framework, individuals, employers and training providers can use it as a common reference to identify key skills and competencies required for the industry - including new areas such as digital marketing and data analytics. Four career tracks such as housekeeping and sales and marketing are also listed.

For instance, under the skills map for front office work, a job description for the role of general manager is provided, together with the skill set required, such as skills in business continuity management, leadership and communications. Manpower Minister Lim Swee Say said these skill sets were crafted with inputs from industry stakeholders.

According to WDA which jointly developed the skills framework with the Singapore Tourism Board, the framework will guide individuals who wish to join or progress within the hotel industry, assess career interest, identify training programmes to upgrade their skills and prepare for desired jobs. Wage information is also available, so individuals know how much they could expect to earn under various job roles.

Employers can also identify skills and invest in training their employees, while training providers can also gain insights on sector trends and design programmes to meet industry needs.

Under the skills framework for the hotel industry, information on about 57 occupations and job roles are available. WDA plans to roll out around 30 skills frameworks over the next few years, which are sectoral-based.

Mr Lim said the hotel industry provides employment for around 35,000 people, and currently has more than 2,000 vacancies in the sector, with 40 per cent of these for PMETs.

He said: "One key challenge faced by the industry is the shortage of manpower. With more hotels opening in the coming years the manpower situation will only get tighter. In the face of keener competition and to overcome the shortage of manpower, the industry is transforming and reinventing itself to be more productive, innovative and manpower-lean."


Meanwhile, a new Professional Conversion programme for professional executives was also launched. The programme - a first for the services industry - is designed to helped mid-career Singaporeans from other sectors take up new roles in sales, project management and administrative roles.

It was previously launched in other sectors such as in international trading, as well as logistics. Manpower Minister Lim Swee Say noted that participants will be equipped with skills that are applicable across various industries, as opposed to vertical skills in previous programmes.

A total of 2,100 vacancies will be offered by employers, including those from the hotel industry. Mr Lim announced that 18 hotels have come on board, and said he hopes more will join the programme.

Outside of the hotel industry, companies from sectors including retail and Infocomm are offering vacancies for professional executives.

The professional conversion programme is a place-and-train programme - where candidates are employed by participating companies, before they undergo a 4.5-months course. The programme consists of classroom sessions, as well as on-the-job training. Training subsidies and up to 70 per cent wage support will be provided during the training period.

It is expected to begin in October.

Source: CNA/dl