Some M1 users experience difficulties accessing mobile data services

Some M1 users experience difficulties accessing mobile data services

M1
The M1 logo. (File photo: M1)

SINGAPORE: Local telco M1 said some of its customers experienced difficulties accessing mobile data services on Thursday (Sep 20) morning. 

At 7.18am, M1 said in a Facebook post that that some of its customers were experiencing difficulties accessing mobile data services and that its engineers were working to resolve the problem. 

An hour later, M1 posted an update to say that mobile data services had been restored.  

In response to media queries, M1 said that some of its customers faced "intermittent mobile data connections" in the morning due to a controller card issue. This issue also affected some Circles.Life customers, it said. 

"Our engineers resolved the issue in slightly over an hour. We are currently investigating the root cause of the incident," it added.

Some of the people affected had posted comments on social media. 

Source: CNA/na(rw)/hm

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