SINGAPORE: Customers of telco StarHub took to social media to air their frustrations about a second broadband service outage on Monday evening (Oct 24), two days after the first outage.
Singer Taufik Batisah was among the StarHub customers who joined in the chorus of complaints, commenting that they had to rely on their mobile data for their Internet connection instead.
So StarHub's down again.... so do we get compensation for tethering our mobile data to finish our work?— Taufik Batisah (@TaufikBatisah) October 24, 2016
In response to queries by Channel NewsAsia, a StarHub spokesperson said: "We are aware that some broadband customers are facing difficulties accessing the Internet. We are looking into this right now, and will provide our customers with updates through our Facebook page."
In a post on its Facebook page on Tuesday at 1.25am, StarHub said that at about 11.20pm on Monday, it rectified a network equipment issue that had temporarily affected their residential broadband service since about 10pm the same day.
"We are currently investigating the root cause of this incident. We have been monitoring the service in the past two hours to ensure it remains stable for our customers, and thank everyone for their patience and understanding."
StarHub had also attributed Saturday's outage to a "network equipment issue", which it fixed at 2am on Sunday.