Starhub fibre broadband service outage sparks customers' ire

Starhub fibre broadband service outage sparks customers' ire

According to affected StarHub customers on social media, the outage started at around 10pm and has yet to be resolved.

starhub
A man walks past the StarHub logo sign in Singapore. (Photo: AFP)

SINGAPORE: StarHub customers took to social media to air their frustrations following a fibre broadband service outage by the local telco on Saturday evening (Oct 22).

According to affected StarHub customers on social media, the outage started at around 10.00pm.

Responding to queries from Channel NewsAsia, a StarHub spokesperson said the telco is “working as fast as it can to fix an issue affecting customers' broadband service” and added that updates on the outage will be provided on its Facebook page.

"Our engineers are continuing to work to rectify the situation as soon as possible for customers. Updates to come."

In a Facebook post at 2.00am on Sunday, StarHub said they have since rectified a network equipment issue and are now closely monitoring the situation to ensure the service stabilises for their customers.

Affected customer 2

Affected customer 3

Affected customer 4

Affected customer 5

Affected customer 6

Source: CNA/xk

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