StarHub Internet outage sparks customers' ire

StarHub Internet outage sparks customers' ire

starhub
A man walks past the StarHub logo sign in Singapore. (Photo: AFP)

SINGAPORE: StarHub's Internet subscribers took to social media to air their frustrations following a service disruption on Friday (Mar 23) evening. 

“At about 10:10pm yesterday, our fibre and cable home broadband customers temporarily faced intermittent internet connections due to a network hardware issue," Starhub said in a statement early on Saturday. 

"Our engineers rectified the issue in slightly over an hour. We are monitoring network performance closely to ensure service stability for our customers. We would like to apologise to affected customers for any inconvenience caused."

Multiple subscribers took to Facebook to comment about the outage.

A user, Nicholas C Sng, posted on StarHub's Facebook page to say that "no one can surf the Internet from home broadband". 

Other users also commented on the post, claiming that service in areas such as Hougang, Yishun, Bedok, Jurong West, Tampines, were also experiencing the same issue. 

Another user, Yee Eleanor, commented that she was unable to get through to StarHub's customer service hotline. 

When Channel NewsAsia called the hotline, a recorded message said that their customer care consultants were engaged "due to overwhelming call volume".

Source: CNA/ng

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