StarHub investigating issues with Internet access as users report outage across Singapore

StarHub investigating issues with Internet access as users report outage across Singapore

starhub
A man walks past the StarHub logo sign in Singapore. (Photo: AFP)

SINGAPORE: StarHub said on Tuesday (Sep 17) it was investigating issues with its Internet service, as frustrated customers took to social media to complain of an outage.  

"We have received reports of issues with Internet access and we are investigating," said the telco in a Facebook post at about 6.40pm. 

"We will provide an update as soon as we can."

It later advised customers to try restarting their devices to "refresh data connection" as engineers worked to restore services. 

In an update at about 9.50pm, StarHub said that mobile data services have been fully restored. 

"We have restored most of the affected fixed Internet connections," it added.

According to user reports on the Down Detector website, issues with broadband and mobile data services affected StarHub customers nearly islandwide.

Starhub outage
Fing Internet Alert detected the outage from 6pm on Sep 17, 2019. (Image: Twitter/outagedetect)

Those affected were in areas such as Clementi, Marina Crescent, Buona Vista, Bedok, Woodlands, Bugis, Lavender, Punggol, Bukit Batok Crescent, Katong and Choa Chu Kang. 

Several users said on social media that the network outage began at about 6pm.

StarHub Twitter user reports internet outage

Those affected also took to StarHub's Facebook page to voice their complaints.

StarHub complaints FB
(Image: Facebook/StarHub)

Source: CNA/zl(gs/hs)

Bookmark