SINGAPORE: A track point fault near Clementi MRT station caused delays along the East-West Line during rush hour on Wednesday morning (Sep 19), prompting SMRT to advise commuters to take the North-South Line instead to get to the city.
The fault has since been rectified, more than six hours after SMRT first tweeted about the problem at 7.10am.
The transport operator explained in a Facebook post at about 8.40am that the track fault occurred between Clementi and Jurong East MRT stations, and that train services had to be stopped along that stretch to allow employees to go onto the track to check on the problem.
Commuters were initially told to expect delays of 30 minutes between Jurong East and Clementi stations. SMRT later advised commuters to add 40 minutes of travelling time between Boon Lay and Queenstown.
Free bus bridging services were made available.
Photos showed large crowds at the affected MRT stations during the morning rush hour.
At about 7.50am, commuters were advised to use the North-South Line via Woodlands and Ang Mo Kio to get to the city.
The fault was traced to problem with the switch mechanism, said Senior Minister of State for Transport Janil Puthucheary on the sidelines of an event on Wednesday.
He explained that SMRT and the Land Transport Authority (LTA) needed “a little time to ascertain exactly what the problem is with the switch mechanism”.
Dr Puthucheary added: “We could have taken a decision to stop services and allow (authorities) to concentrate just on repairing the problem, but that would have been a very big impact on the commuter experience. So the decision we took now allow trains to pass (but it's) slowing down the commute."