SINGAPORE: Train services at five stations along the North-East Line (NEL) were suspended during peak hour on Thursday evening (Nov 16), after a train stalled at Clarke Quay station, disrupting travel.
Train service was down at Chinatown, Clarke Quay, Little India, Dhoby Ghaut and Farrer Park from about 6.15pm to 7.53pm.
Replying to Channel NewsAsia's query, SBS said that a train fault caused the delay.
"Train service on the North East Line was disrupted this evening between Outram Park and Farrer Park Stations for about one-and-a-half hours due to a train fault."
At that time, the train was approaching the Clark Quay station towards Punggol, said the public transport company.
A rescue train was sent to push the defective train out, which was completed at about 7.50pm and service progressively returned to normal.
A stalled train was seen being pushed to depot at Dhoby Ghaut station after passengers were asked to alight.
"We apologise to affected commuters for the inconvenience caused. Meanwhile, we are investigating the cause of the fault," SBS said.
One commuter, Ms Yeo, said that she was stuck inside the train at Clarke Quay station from 6.15pm. She later added that commuters eventually managed to get out of the train at about 7.10pm, nearly an hour later.
An announcement had been made on the train to tell those inside that a "help" train was on the way, and warned them that they might experience bumpiness and to hold on to the handrails.
"Because of this, I have to skip my parent's dinner and go have dinner on my own. What a good evening," she said.
Commuters complained of crowds at stations including Chinatown MRT station and Outram Park MRT station on social media.
Regional sales manager Aries Valkin Calonzo, 33, said that he waited for a train at Little India station for at least 20 minutes.
The collision was caused by a software glitch in the East-West Line signalling system.