SAN FRANCISCO: Facebook, WhatsApp and Instagram users found that they could not access the apps in parts of the world on Wednesday (Mar 13) as a result of an outage of undetermined origin.
The California giant, which has more than 2 billion users, acknowledged the outage after users noted on Twitter they could not access Facebook or had limited functionality.
"We're aware that some people are currently having trouble accessing the Facebook family of apps. We're working to resolve the issue as soon as possible," a Facebook statement said on Twitter.
A short time later, Facebook indicated the outage was not related to an attack aimed at overwhelming the network.
"We're focused on working to resolve the issue as soon as possible, but can confirm that the issue is not related to a DDoS attack," Facebook said, referring to what is known as a distributed denial of service cyber strike.
Users reported issues with all four of the company’s main applications – Facebook, Instagram, WhatsApp and Messenger.
According to the website downdetector.com, the Facebook outages seemed to be heaviest in the United States, Europe, Japan and Australia.
Instagram posted a statement on Twitter saying that it was aware of the problem and working to resolve it.
"We’re aware of an issue impacting people's access to Instagram right now. We know this is frustrating, and our team is hard at work to resolve this ASAP," it said just after 6am on Thursday.
The Instagram outage lasted about seven hours. At about 1pm, the platform announced it was back running.
Social media users took to Twitter to air their complaints with hashtags #FacebookDown and #InstagramDown. Others injected humour into their complaints with gifs.