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  1. Are You Being Served?
    Media playtime

    Ep 17: Are You Being Served?

    Self-service technology is seen as win-win for companies grappling with high labour costs and for consumers who desire the ease of ...
  2. McDonalds Hougang Mall video

    Commentary: We expect good service, but are we good customers?

    A video showing a customer shouting at employees at a McDonald’s outlet at Hougang Mall last week suggests we need to tackle customer behaviour ...
  3. busy work

    Commentary: How we end up doing companies' work for free

    Companies benefit when customers create content, provide feedback and do other forms of work once done by paid employees, says New York ...
  4. New Content Item

    Commentary: Singapore businesses should woo consumers with instant messaging

    Messaging applications are changing the business-customer relationship. Royston Tay argues that this is a win for customers.