Displaying 10 out of 12 results

  1. Are You Being Served?
    Media playtime

    Ep 17: Are You Being Served?

    Self-service technology is seen as win-win for companies grappling with high labour costs and for consumers who desire the ease of ...
  2. McDonalds Hougang Mall video

    Commentary: We expect good service, but are we good customers?

    A video showing a customer shouting at employees at a McDonald’s outlet at Hougang Mall last week suggests we need to tackle customer behaviour ...
  3. busy work

    Commentary: How we end up doing companies' work for free

    Companies benefit when customers create content, provide feedback and do other forms of work once done by paid employees, says New York ...
  4. New Content Item

    Commentary: Singapore businesses should woo consumers with instant messaging

    Messaging applications are changing the business-customer relationship. Royston Tay argues that this is a win for customers.
  5. New Content Item

    Commentary: British Airways has no excuse for the chaos at Heathrow airport

    The airline must show that it deserves its privileged position, argues the Financial Times.
  6. Kok Fai Spotlight data commodity 1

    Data: The newest, most underused commodity

    Data and analytics are widely recognised as the “new oil” powering the global economy. Channel NewsAsia’s Loke Kok Fai looks at how companies in ...
  7. Incheon international airport

    Incheon Airport has best customer service in Asia-Pacific: Award

    Singapore's Changi Airport came in joint-second with Delhi Airport and Mumbai Airport in the region, according to the Airports Council ...
  8. Kim Uk Il

    Malaysia issues arrest warrant for Air Koryo staff over Kim Jong Nam's death

    Kim Uk Il, 37, is wanted for questioning, according to Inspector-General of Police Khalid Abu Bakar on Friday (Mar 3).
  9. Asia Default Image

    Kim murder: Malaysian police prepared to share VX information with UN

    When asked if the authorities would accept assistance offered by the United Nations, Inspector-General Khalid Abu Bakar says it depends on what ...
  10. Kim Jong Nam screengrab

    CCTV video allegedly shows Kim Jong Nam's 'assassination'

    A video has emerged which purportedly shows the assassination of Kim Jong Nam at Kuala Lumpur International Airport.