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About 3,000 affected by fibre broadband disruption after cables damaged

About 3,000 affected by fibre broadband disruption after cables damaged

File photo of a NetLink Trust van. (Photo: NetLink Trust)

SINGAPORE: Thousands of users in the northeastern parts of Singapore were affected by a disruption to their fibre broadband services on Saturday (Sep 28) evening.

Fibre network operator NetLink Trust received reports of a disruption at around 4.15pm on Saturday.

In an update, the service provider said the fibre service interruption affecting the northeastern part of Singapore was resolved on Sunday at 11.07am.

In its statement on Saturday, the operator said in a media statement: "We discovered that our fibre cables along Yio Chu Kang Road were damaged by a third-party contractor doing sheet piling works."

"This errant third-party contractor was not engaged by NetLink Trust or its vendors."

About 3,000 users had their broadband services disrupted as a result of the incident.

NetLink Trust's recover team was onsite to conduct restoration works. 

"We are working with all relevant parties including the Internet Service Providers to ensure that the service to the affected areas will be restored as soon as possible," it added.

Local internet service providers StarHub, M1, My Republic and Viewqwest issued statements on Facebook on Saturday.

StarHub said in a Facebook post update at 7pm that engineers from the Netlink Trust are working to repair the damaged fibre cables.

"We will continue to provide updates, including the estimated time of restoration, when we receive information from Netlink Trust," it added. 

In a Facebook post, M1 said: "All telco operators are affected and some M1 customers may experience difficulties accessing fibre and fixed voice services."

Source: CNA/mi


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