Allow SingPass users to disable two-factor authentication

I refer to the report “IDA extends sign-up period for SingPass two-factor authentication” (July 5).

I live in an area (Yishun Street 51) where my mobile coverage is limited. After the SingPass two-factor authentication (2FA) was implemented for a host of government services, I have had difficulty obtaining the one-time password within a reasonable time.

I have had the experience of logging on in the morning and the SMS arriving in the evening.

I called the SingPass hotline, which proved a greater disappointment, as I was led from one automated message to another. I had no chance to talk to an operator, who may have been able to help me with my problem.

Perhaps users should be allowed to disable the 2FA function and have responsibility for keeping the password given to them.