One-off processing issue delayed number porting request: StarHub

We refer to the letter, “Unfair to pay full subscription while telcos process request to retain phone number” (March 10), on the porting experience of Mr Yeo Shuan Chee’s home phone number.

We would like to thank Mr Yeo for his feedback and apologise for the inconvenience caused to him. We were not able to complete his number porting request on time due to a one-off order-processing issue.

We have since assisted Mr Yeo to port his number to our network and verified with him that his home phone service is in working order. We will also make adjustments to his bill accordingly.

We take this opportunity to inform the general public that StarHub does not charge customers a fee for porting in their existing numbers.