Provide some flexibility for elderly SingPass users

I agree with the letter “Allow SingPass users to disable two-factor authentication” (Aug 2). Could the authorities consider giving those above the age of 75 the option of being exempted from this exercise?

Many from this age group may not have much education or may not be IT savvy, let alone have a computer or mobile phone, which are needed for this set-up.

Some of them may be invalids or even dementia sufferers.

They may be unable to key in or remember passwords to perform the set-up successfully.

Most of them are retirees with no active Central Provident Fund (CPF) transactions. It is a hassle to visit the CPF Board or community clubs unnecessarily if they need a password reset, inconveniencing their family members and the staff in charge.

These elders should be allowed to perform the same familiar steps in gaining access to government e-services.

I appreciate the authorities’ concern for user confidentiality, but some flexibility can be considered, with users having responsibility for keeping their own password without two-factor authentication.