Innovative solutions needed to solve missing trolleys problem

I refer to the letter “Strict enforcement the best solution to missing trolleys” (Sept 9). To compel obedience is not the best solution, especially in today’s context of a world embracing transformation, technology and creativity.

To come up with innovative solutions is challenging but worth it.

One must first study the behaviour and underlying difficulties these shoppers have.

Perhaps these retailers could provide a delivery service, loan trolleys for customers to return within a certain time or design smarter trolleys.

Another alternative is to collaborate with manufacturers to produce bigger but lighter and foldable trolleys for sale.

This would improve service levels while working towards a graceful society without using force.