EZ-Link apologises for communication lapse after delay in processing refund
Smart-card company EZ-Link has pledged to improve its refund processes.
We refer to Mr Timothy Low Chun Yuan’s letter, “No sign of EZ-Link refund after eight-month wait” (Dec 11).
EZ-Link contacted Mr Low on Monday (Dec 9) to close his case and successfully processed the refund on Dec 11. Mr Low has received his refund.
We have apologised to Mr Low for the delay in resolving his case and conveyed our appreciation to him for his kind understanding.
We apologise for the lapse in our communication in ensuring a smoother journey for our customers and will continue striving to improve our refund processes.
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