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Daily Cuts - The Art of Service transformation

Daily Cuts

Service transformation is about ensuring that organisations stay relevant to their consumers. But if the world is seeing unprecedented change and customers are also changing, it can be tricky for businesses to remain relevant. How can businesses stay relevant in our times? And what’s really changed and to what degree? Work It's Stanley Leong and Cheryl Goh spoke with Neeta Lachmandas-Sakellariou, Founder of ConsciousService - a consulting and training company focused on building service excellence in organisations, and the author of a new book titled ‘Stay Relevant to Stay Profitable’.

Resume Pause 32 min
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Daily Cuts - Embracing slow fashion with Lark & Peony

Work It’s Cheryl Goh & Stanley Leong speak to Junie Yeo, founder of local slow fashion label Lark & Peony to find out more about her unique modern cheongsam, kabaya and other heritage clothing designs, as well the challenges of running a slow fashion business here in Singapore.

Resume Pause 29 mins
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Daily Cuts - From scammed to scammer: Is it okay to prank scammers?

Some targets of scams are turning the tables on scammers to get revenge and prevent them from claiming more victims. While one can derive satisfaction from scambaiting – by wasting the scammers’ time and resources – it isn’t without risks! On Asia First, Associate Professor Razwana Begum, Head, Public Safety and Security Programme, SUSS tells Andrea Heng and Joel Chua of the dangers of this vigilante behaviour.

Resume Pause 13 mins
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Daily Cuts - SPF: How to spot if a deep fake is, well, fake

A deep fake video of Prime Minister Lee Hsien Loong promoting an investment scam last year has since raised the scam alert level in Singapore. With AI tools and scammers growing rapidly, Justiin Ang, Senior Director, National Cyber Incident Response Centre gave advice to Andrea Heng and Joel Chua on Asia First on how to spot, analyse and report them to the authorities.

Resume Pause 10 mins
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Daily Cuts - Passing the torch: The legacy of Lee Hsien Loong and Joko Widodo

A pledge to commit to continuity in Singapore-Indonesia ties, marked by open communication and mutual cultural understanding. Dr Yanuar Nugroho, Visiting Senior Fellow at the ISEAS Yusof-Ishak Institute, says this will be the focus of the next generation of leaders of both countries, as the seventh and final summit between Singapore’s prime minister Lee Hsien Loong and Indonesia’s president Joko Widodo took place in Bogor, West Java. As told to Andrea Heng and Joel Chua on Asia First.

Resume Pause 14 mins
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Daily Cuts - Bigger concessions from Israel, stronger pressure on Hamas

“Cautious optimism”, a term carefully worded by Professor Gregory Treverton,  Professor of the Practice of International Relations and Spatial Sciences, University of Southern California and former Chair of the US National Intelligence Council (during the Obama Administration), to describe the latest round of negotiations for a ceasefire and hostage release – Israel says it could suspend its planned offensive in the southern Gaza city of Rafah. Andrea Heng and Joel Chua explore the latest developments with him on Asia First.

Resume Pause 12 mins
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