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Daily Cuts - The Art of Service transformation

Daily Cuts

Service transformation is about ensuring that organisations stay relevant to their consumers. But if the world is seeing unprecedented change and customers are also changing, it can be tricky for businesses to remain relevant. How can businesses stay relevant in our times? And what’s really changed and to what degree? Work It's Stanley Leong and Cheryl Goh spoke with Neeta Lachmandas-Sakellariou, Founder of ConsciousService - a consulting and training company focused on building service excellence in organisations, and the author of a new book titled ‘Stay Relevant to Stay Profitable’.

Resume Pause 32 min
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Daily Cuts - From Tinder to Tin-don’t: Why Gen Zs are leaving dating apps

Tired of the endless swiping and lack of results, Gen Zs are leaving dating apps for the foreseeable future. Instead, they’re now trying to meet a mate the old fashioned way – face-to-face. In fact, Violet Lim, CEO and Co-founder of dating services agency Lunch Actually has seen an increase in Gen Z clients. But on Asia First, she tells Andrea Heng and Joel Chua that Gen Zs have a number of habits to overcome in order to find a prospective partner.

Resume Pause 11 mins
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Daily Cuts - Inflation in Singapore eases, but do we feel at ease too?

Inflation in Singapore is on a downtrend, declining more than expected. How and when will this translate to us, consumers? Or is it too soon to rejoice? Alvin Liew, Senior Economist, Group Finance & Corporate Service at UOB tells Asia First’s Andrea Heng and Joel Chua what to understand from the latest data and how that will affect prices.

Resume Pause 11 mins
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Daily Cuts - US, China need each other more than they’d like to admit

US Secretary of State Antony Blinken is in China for three days of talks in Shanghai and Beijing, following a series of engagements between the two countries in recent months. The meeting comes as China faces pressure from the US on multiple fronts. But Einar Tangen, Senior Fellow, Taihe Institute and Chairman, Asia Narratives told Asia First’s Andrea Heng and Joel Chua that it’s crucial for the two nations to get past their differences in order to work and lead together.

Resume Pause 10 mins
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Daily Cuts - Say hello to Part Time Lover, Ralph Alvern!

Melanie Oliveiro speaks with Ralph Alvern, Singaporean singer-songwriter, about his music and the issues he tackles in his songs. For example, his new single ‘Part Time Lover’ is about relationship challenges.

Resume Pause 25 mins
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Daily Cuts - Akwaaba to Accra, Ghana!

Melanie Oliveiro chats with Kehinde Fadipe, British author, about her travels to Accra, the capital of Ghana. She finds out why many tourists find it an appealing cosmopolitan city to visit and what's good to explore there.

Resume Pause 15 mins
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