Shop on Shopee today and receive your prized finds tomorrow

Shopee aims to deliver a seamless and reliable experience from order placement to fulfilment. 

Last September, as the weather grew increasingly hazy, Mr Gerald Lim, a computer programmer, knew he had to act quickly to find a solution. 

“My child, who is sensitive to airborne particles, was struggling with persistent sniffles,” he explained. “I urgently needed an air purifier to improve indoor air quality, especially on days when the environment turned less favourable.” 

Browsing the assortment of vouchers and promotions on the Shopee mobile app, Mr Lim discovered the guaranteed next-day delivery (NDD) option. “Thanks to the NDD service, the air purifier arrived at my doorstep the following day,” he said. 

Mr Kel Jin Chua, director of Shopee Singapore, highlighted that the introduction of NDD last August reflects the company’s commitment to enhancing customer experience and meeting the growing demand for expedited delivery options. “Shopee is focused on delivering effective solutions for pressing needs, such as securing a last-minute gift or replacing a faulty mobile phone,” said Mr Chua.

HOW NEXT-DAY DELIVERY WORKS

Since the launch of the service, Shopee has been working with logistics partner, SPX Express, to ensure the swift delivery of orders when customers opt for NDD as their delivery method. At SPX, a round-the-clock process facilitating NDD begins in the late afternoon and continues till nightfall. During this time, drivers collect parcels from sellers and transport them to SPX’s sorting centres where they are sorted overnight by specialised machines. 

Parcels are scanned at each stage of the journey for accurate record keeping. For instance, upon reaching the sorting centre, they undergo both weighing and scanning procedures.

Post-sorting, parcels are grouped by delivery areas and matched with their respective delivery bag or pallet. Thereafter, they are moved to delivery hubs across Singapore. Drivers load parcels into vans and embark on their delivery routes by 8am. 

From meticulous sorting to the precise coordination of delivery routes, each step is designed to ensure the timely arrival of customers’ orders.

COLLECTION POINTS FOR CONVENIENCE

In addition to NDD, Shopee provides access to 2,000 collection points located throughout Singapore, including minimarts, mobile phone stores, opticians, lockers and shopping malls. This option is ideal for customers who anticipate being unavailable to receive their deliveries at home.

Structured to prioritise ease, most Shopee users will be able to find a collection point within a five-minute walk from their home or workplace. The most popular collection points serve over 300 Shopee customers daily and the number is set to rise.      
     
Mr Lim often uses the Shopee collection point at a nearby convenience store when buying small items. “Since I’m not always at home, picking up my purchases on my way back from work is really convenient,” he said.

To optimise his limited time at home on weekends, Mr Ravi Singh, a full-time national serviceman, purchases necessities like toiletries and household goods on Shopee once or twice a week.

He, too, has reaped benefits from using the Shopee collection point service: “Shipping costs quickly add up when I buy items from multiple sellers, so it helps that delivery to collection points is free.” 

Mr Singh retrieves his parcels from the convenience store located beneath his block. “Not only is the process hassle-free, I also have peace of mind knowing that my purchases are securely stored at the shop,” he added.       

RECEIVE YOUR 4.4 HAUL IN A JIFFY

At major shopping events such as the 4.4 sale, users can anticipate an expanding array of products eligible for NDD.

Amid the bustling excitement, shoppers can rest assured that Shopee remains dedicated to delivering orders promptly. 

Said Mr Chua: “At Shopee, we place shoppers at the heart of all we do. Based on feedback obtained through Shopee chat and emails, we consistently adapt our features and services to meet evolving needs and provide users with an enjoyable online shopping experience.”

Select Shopee’s guaranteed next-day delivery option when making a purchase and enjoy the platform’s exceptional service and convenience throughout your online shopping journey.