1777 service reviewing its payment process

We thank Ms Janice Tay for her feedback regarding her experience under the 1777 Non-Emergency Ambulance Services network (“What if one is unable to pay S$100 at once for 1777 call?”; June 29).

The network was established in 1998 with the objective of providing the public with an easy-to-remember number when requiring ambulance services for non-emergency cases.

When a call is received, the call centre operator will determine the type of assistance needed before routing the call to a private ambulance operator registered under the 1777 network.

The ambulance operator will explain the basic charges, and the caller must accept the service before an ambulance is despatched. A list of the basic charges is available at http://www.terra.systems/1777.html

We value Ms Tay’s feedback and understand her concern about the cash-only mode of payment. We are undertaking a thorough review of the payment process and are considering introducing alternative modes, such as credit cards.

The objective of the review is to enhance the customer experience and improve the service delivery standards of private ambulance operators. We seek the public’s patience and understanding, and will inform them on our website when the service is available.