Covid-19 crisis: Jetstar should let passengers rebook flights at no cost
The writer says Jetstar will not allow his family to rebook their flights to Japan unless they each pay a S$160 administrative fee.
Kudos to Scoot for being flexible and allowing passengers to reschedule their flights for travel by March next year, in view of the Covid-19 outbreak.
Like many others, my family of four is in a quandary.
We are scheduled to fly with Jetstar to Okinawa, Japan, during the school holidays next month. Owing to the epidemic, which the World Health Organisation has declared a global public health emergency, we would rather postpone our trip.
But Jetstar will not allow us to rebook our flights unless we each pay an administrative fee of S$160, both ways.
Our family will have to fork out S$640 to postpone our flights.
It is ridiculous as we chose to fly with a budget airline for the cost savings.
Yet in such critical times, Jetstar is inflexible.
We have had such a bad experience with Jetstar. Judging by the airline's handling of this matter, it will lose more customers in the long run.
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