CNA938 Rewind - Behind the doors of a nursing home: When systems fail
Beyond caregiving, nursing homes rely on rigorous systems for medication management, infection control, clinical care and governance. Through the case of Windsor Convalescent Home, whose licence is set to be revoked after repeated lapses were found by auditors, Hairianto Diman examines the unseen work required to keep residents safe with Dr Lim Peng Peng, Head, St Luke’s ElderCare Residence @ Ang Mo Kio & Head, Medical Services