CNA938 Rewind - Smart Locks, Real Headaches: Are Cheap Online Models Locking Singaporeans Out?
They promise face scans and tap-to-enter, but more homeowners are calling locksmiths—and some are switching back to keys—after bargain smart locks bought online glitch, drain batteries, or lack after-sales support. Andrea Heng and Susan Ng unpack why these devices fail, the risks (and realities) of biometric door tech, and a simple checklist to balance convenience with reliability before you buy—or when your lock goes dead with Helena Huang, Associate Research Fellow, Executive Deputy Chairman’s Office, RSIS, NTU