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Deep Dive - The good and the bad of online reviews - and how to read them

Deep Dive

A restaurant recently faced a barrage of negative reviews which affected its Google rating. It sparked a conversation on how we leave and read online reviews. Are we too quick to criticise from behind our screens? And as consumers, are we able to tell the difference between thoughtful feedback and unfair criticisms? Steven Chia and Tiffany Ang sit down with Dr Elmie Nekmat from the National University of Singapore and online food reviewer Leong Yong Xin aka @foodbaby.sg, to unpack what it means to give and recognise an authentic review in a noisy digital space.

Steven Chia

Steven Chia

Tiffany Ang

Tiffany Ang

Resume Pause 27 min
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Deep Dive - Are educators, fresh graduates and employers aligned on AI?

From 2027, all tertiary and ITE students will be taught AI skills relevant to their courses. But AI is already transforming classrooms and workplaces today, even as educators and employers scramble to keep pace. How can today's graduates stand out and prove they're AI-ready? Steven Chia speaks with Nanyang Technological University lecturer Ian Tan and university student Susan Khoo to discuss the gaps, expectations and opportunities in the AI era.

Resume Pause 26 mins
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Deep Dive - Singlish is thriving, but it's also changing. What does that mean for Singaporean identity?

A recent survey by the Institute of Policy Studies found a growing acceptance of Singlish among Singaporeans, with many viewing it as an important part of national identity that is worth preserving. But like any living language, Singlish is constantly evolving, shaped by new generations and changing ways of speaking. Does this signal a shift in what it means to be Singaporean? Steven Chia speaks with associate professor Tan Ying Ying from Nanyang Technological University and Dr Melvin Tay from the Institute of Policy Studies about how Singlish has changed over the years, and why change may not be something to fear. 

Resume Pause 23 mins
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Deep Dive - Flash sales and countdown timers keep you buying - can we outsmart these tactics?

Three online retailers were recently flagged for using misleading marketing tactics known as “dark patterns” such as fake countdown timers or low-stock alerts designed to create a sense of urgency among shoppers. But when these nudges cross the line to become unethical or even fraudulent, how do we maintain a safe shopping environment? Steven Chia and Tiffany Ang sit down with Professor Sharon Ng from the Nanyang Business School and Liew Sai Ming from Behavioural Insights Team to discuss the psychology behind shopping habits and the challenges in outmaneuvering these rapidly evolving marketing tactics.

Resume Pause 25 mins
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Deep Dive - Why some Singaporeans are saying no to having children

Singapore's falling fertility rate is now framed as a national problem to solve. But for a growing number of couples, having children simply isn’t part of their plans. How have our attitudes towards parenthood changed and what does the rise of the "dual income, no kids" or DINK lifestyle say about the country's future? In this week’s Deep Dive, Steven Chia and Tiffany Ang speak with Alisa Chopard, a 39-year-old who has chosen not to have children, and 31-year-old Alicia Lim, who hopes to start a family soon, to unpack the pressures surrounding couples in Singapore today.

Resume Pause 29 mins
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Deep Dive - Singapore's 'red line' on Strait of Hormuz is about survival and sovereignty: Zhulkarnain Abdul Rahim

As the conflict in the Middle East drags on, Singapore along with the rest of the world, is feeling the strain: rising oil prices, disrupted supply chains and deepening uncertainty. Singapore has long prided itself on being principled, following the rules of the global order. But in a changing new world, how long can a small nation hold that line? Steven Chia and Tiffany Ang speak with Minister of State for Foreign Affairs Zhulkarnain Abdul Rahim on why this issue poses an existential challenge for a maritime nation like Singapore and what’s being done to keep our waters open and running smoothly.

Resume Pause 27 mins
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