Internet down for some MyRepublic customers since Monday
MyRepublic said on Monday evening a fix was being implemented but some customers still had issues with their broadband connection on Tuesday.
A MyRepublic shop. (File photo: MyRepublic)
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SINGAPORE: MyRepublic customers have been facing issues with their broadband connection since Monday afternoon (Sep 30).
In a Facebook post on Monday, the telecommunications company said it was aware of a potential network broadband connectivity issue affecting some customers around the north-east region of Singapore.
“Our network team is currently investigating,” it added.
In an update on its website at 7.30pm, the company said a fix was being implemented to restore connectivity for the affected customers.
However, on Tuesday morning, several MyRepublic customers said the situation remained unresolved. Some vented their frustration on MyRepublic’s Facebook post.
“It is still down!” said one commenter at around 7am. “Is there a term in the contract that allows customers to terminate due to non-fulfilment?”
Another commenter, who was still having problems at around 9.30am, said he had been experiencing issues since 3pm the day before.
Some customers also complained that this was not the first time they had issues with their network.
“Why is MyRepublic constantly having internet issues (these two) years?” said a customer at around 6.40am.
“Regret switching recently,” said another customer.
“When I was on StarHub I had issues like this maybe only three times max in three to four years. And here I am, less than three months in after switching, already third time facing this.”
In response to CNA queries, the company said on Tuesday it had received a surge in feedback from customers around 3pm on Monday.
"Based on our findings so far, the issue seems to have stemmed from a line card affecting only some of our customers," it said, adding that investigations are ongoing.
A line card, which manages network connections, is a modular component on a circuit board that sends and receives data in devices like routers or switches.
"At its peak, the issue affected less than 1 per cent of our subscribers. We have not received feedback from our customers in other areas," said MyRepublic.
