OCBC internet, mobile banking restored after some users face disruption

SINGAPORE: OCBC internet and mobile banking services have been restored after some users experienced disruption for several hours on Sunday (Sep 1).

The services returned to normal earlier on Sunday afternoon, the bank said in a Facebook update at 3.22pm.

OCBC apologised for the inconvenience caused and advised customers who had difficulties using their services earlier on to log in again.

The bank had earlier said in a Facebook post at about 11.50am that users may have difficulty using its internet and mobile banking services.

In an update at 12.33pm, it added that these services are "progressively being restored".

"If you had difficulties logging in earlier, please try again. Our ATM and card services are unaffected and continue to work as per normal," the bank said.

It added that no customer data has been compromised and that customers' money remains safe.

A message on its website said it was "experiencing heavy traffic" and asked customers to wait or come back later.

Those who needed to suspend their accounts and cards were told to do so via ATMs or to contact the bank.

"We apologise once again for the inconvenience caused and appreciate your patience," the bank wrote on Facebook.

"We will provide another update when all services have been restored."

One commentator said: "Appreciate that you’re working on it, but please fix the issue asap thank you."

Another person said they were unable to pay for food using the QR code.