Budget 2025 debate: Tan Wu Meng on policy implementation for users
The government should study deeply how the implementation of digitalisation has affected the less digitally savvy seniors. In particular, it must look out for the risks of digital dropout, which happens when someone who made use of a government service no longer uses it because it is too hard to access the service. MP Tan Wu Meng, who made this call in parliament on Wednesday (Feb 26), stressed the need to make government services simpler for citizens. He proposed an inter-ministerial committee called the Bureau of Services Simplification (BOSS). Dr Tan said technology must serve the people - lifting them instead of the people “bending” to it.
The government should study deeply how the implementation of digitalisation has affected the less digitally savvy seniors. In particular, it must look out for the risks of digital dropout, which happens when someone who made use of a government service no longer uses it because it is too hard to access the service. MP Tan Wu Meng, who made this call in parliament on Wednesday (Feb 26), stressed the need to make government services simpler for citizens. He proposed an inter-ministerial committee called the Bureau of Services Simplification (BOSS). Dr Tan said technology must serve the people - lifting them instead of the people “bending” to it.
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