Janil Puthucheary on being 'digital first, but not digital only'

There are three aspects to being "digital first, but not digital only", said Senior Minister of State for Communications and Information Janil Puthucheary. First, agencies strive to make digital services easy to use. Guided by the Digital Service Standards, agencies design and develop digital services that are accessible and inclusive, usable and relevant. Second, there is a conscious effort to make non-digital alternatives available to members of the public who are unable to go digital by themselves. Agency-specific service centres are complemented by seven ServiceSG centres across Singapore, and two more centres will be established at Woodlands Civic Centre and Bukit Merah Town Central by the end of 2024 to achieve a wider outreach to citizens. Third, the Government will persist and continue in helping citizens pick up digital skills and keep abreast of new developments. Dr Janil was responding to MPs' questions in Parliament on Wednesday (May 8).