Tan Kiat How on how telcos can help protect consumers against scams
The Infocomm Media Development Authority (IMDA) requires telecommunications operators to put in place measures to safeguard consumers’ interests - for example, telco staff must verify a consumer’s identity during the registration process and explain key contractual terms and conditions at the point of sign-up. Public education programmes also help to ensure that consumers are equipped with digital literacy skills and can safeguard themselves against scams. Senior Minister of State for Communications and Information Tan Kiat How said this in Parliament on Friday (Mar 3). In reply to an MP’s question, he said the authorities, together with telcos, continue to review practices including whether frontline staff may need extra training to flag possible scam tactics to consumers, such as victims being tricked into signing up for mobile lines and phone contracts. He said it is in the telcos’ interests too, as they would also be victims in such crimes.
The Infocomm Media Development Authority (IMDA) requires telecommunications operators to put in place measures to safeguard consumers’ interests - for example, telco staff must verify a consumer’s identity during the registration process and explain key contractual terms and conditions at the point of sign-up. Public education programmes also help to ensure that consumers are equipped with digital literacy skills and can safeguard themselves against scams. Senior Minister of State for Communications and Information Tan Kiat How said this in Parliament on Friday (Mar 3). In reply to an MP’s question, he said the authorities, together with telcos, continue to review practices including whether frontline staff may need extra training to flag possible scam tactics to consumers, such as victims being tricked into signing up for mobile lines and phone contracts. He said it is in the telcos’ interests too, as they would also be victims in such crimes.
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