Grab users face 'minor issues' as disruption continues for second day
SINGAPORE: Grab's service disruption continued on Wednesday (Nov 17) with some users in Southeast Asia still unable to use the platform.
In response to queries from CNA, the Singapore-based company said some of its services were "degraded" after experiencing an issue with a planned upgrade to one of its systems.
"Our core services have been up and running since late yesterday morning, and our users and partners have been able to use Grab services per normal," a Grab spokesperson said on Wednesday.
"However a small segment may still experience minor issues as we work on completing the upgrade," said the spokesperson.
Users first flagged issues with the platform on Tuesday morning, with many in several countries - including the Philippines and Thailand - reporting that ride-hailing and food delivery services were down.
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Issues with the platform continued into Wednesday, with several people reporting on Grab's Facebook page at around 2am that their GrabPay Wallet was not working.
Facebook user Jansen Quek said he "managed to complete some rides last night but some features (were) not available".
More features were unavailable on Wednesday morning, he added, questioning the accuracy of his earnings reflected in the app.
Grab partners and users in Malaysia and Indonesia also reported issues with the app.
Twitter user @bowranger said "payments, balance deducted and transaction not showing up" while others complained of not being able to order groceries on GrabMart.
Another Twitter user, Andry, said he was unable to book a GrabBike, order food or send documents using Grab's courier service.
In its response to CNA, Grab said it was communicating with its partners who have been affected to ensure they receive "full support" from the company.
