CNA938 Rewind - From CCTV to face scans: Drawing the line between privacy and security

In a bid to tackle repeat shoplifting offenders, retail chains like Sheng Siong have started using facial-recognition technology in their CCTV cameras, allowing staff to be alerted when known shoplifters enter the store. Hairianto Diman discusses how this high-tech measure fits into broader retail security efforts and the issue of privacy versus security with Associate Professor Razwana Begum, Head, Public Safety and Security Programme, Singapore University of Social Sciences