CNA938 Rewind - The Decline of the Tied Agent: Why Personalization and AI are Transforming Financial Advice
The traditional insurance model is facing a reckoning as consumers increasingly pivot toward independent advisors for greater choice and transparency. Andrea Heng and Susan Ng debunk myths about product quality and discuss how AI is augmenting, rather than replacing, the human touch in complex areas like inheritance and retirement with Simon Smallcombe, Partner & APAC Head of Insurance at Capco.
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13 min