CNA938 Rewind - Live stream shopping in Singapore: Rising consumer disputes, risks and your rights
Consumer complaints involving live stream sales on e-commerce and social media platforms are rising in Singapore, with cases ranging from counterfeit and defective products to misleading claims, delivery failures and refund disputes. Justine Moss and Susan Ng speak with Linus Ng, Chairperson, Consumer Education Committee, CASE, about why live stream shopping is gaining popularity, the safeguards consumers should look for, what recourse buyers have when things go wrong, and whether stronger rules are needed to protect online shoppers.