CNA938 Rewind - One click to sign up - why is cancelling so difficult? #SGToday
Signing up for a new service today can take just minutes - but cancelling it can sometimes feel impossible. That question has come into focus following a recent alleged SIM card fraud case, where suspects allegedly used customers’ information to register additional postpaid SIM cards later linked to scams. Vaisali Prabhakaran speaks with Adjunct Professor Lynda Wee, Division of Marketing, Nanyang Business School, NTU.