Heart of the Matter - S3E4: I preyed on people's emotions: An ex-scammer on how e-commerce scams happen
Millions of dollars change hands every day over online platforms in Singapore. But there's an ugly side to the thriving e-commerce ecosystem as shown by a couple who allegedly cheated people out of their luxury items to the tune of S$32 million. Why does this happen? What motivates sellers to cheat? And what makes us believe them? Steven Chia gets the ins and outs from a former scammer and insights from clinical psychologist Annabelle Chow and Carousell's policy and escalation manager Jessica Chen.