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About 700 users in Bedok face fibre broadband services disruption due to damaged cables

SINGAPORE: A fibre service outage on Sunday (Sep 18) that affected broadband services in parts of Bedok has been resolved at 9pm, NetLink Trust said in a statement. 

In an initial statement earlier on Sunday afternoon, the company said the outage could disrupt the Internet connection for about 700 end-users. 

NetLink Trust builds, owns and operates Singapore's passive fibre network infrastructure. 

The company said the outage was caused by "a third party's contractor carrying out construction activity". NetLink Trust will investigate the matter and "take all necessary actions against the errant party", it said. 

On its website, NetLink Trust explained that such incidents occur when its underground fibre cables are cut or damaged, affecting the Internet services of some end-users. 

The extent of the outage depends on the severity of the damage done to the fibre cables. 

NetLink Trust said that its recovery team "worked closely with all relevant parties to ensure that the service to the affected area was restored as soon as possible". Those still affected should call their Internet Service Providers, the company said. 

NetLink Trust said on its website that from 2013 to 2018, there were 23 cable cuts caused by third-party contractors involved in the construction of new MRT lines, power cabling, water and sewage piping works and other development projects.

Source: CNA/vc(ta)


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