ViewQwest customers hit by service outage, internet service provider investigates issue

SINGAPORE: Internet service provider ViewQwest reported a service outage affecting some of its customers across several areas in Singapore on Tuesday (Apr 11). 

The outage lasted about three hours. 

Data provided by the DownDetector website showed a surge in reports made at about 2pm. 

A public Facebook group for ViewQwest customers also showed users reporting outages in areas including Tampines, Toa Payoh, Sengkang and Yishun. 

"Several areas across the island (have) lost connection," one Facebook user, Khairy Farhan, wrote in the Facebook group ViewQwest Customers Forum (Unofficial). 

Responding to CNA's queries, a ViewQwest spokesperson said the connectivity issue was first discovered at about 2.10pm. 

"We have updated our advisory to customers on all channels, from initial findings of intermittent connectivity to a confirmed service outage. The issue is affecting customers across the island, but it is not a total outage." 

In a subsequent statement on Tuesday evening, ViewQwest said that service was restored at 5.20pm. It added that it would conduct a "detailed root cause analysis" and take steps to prevent a recurrence of the incident. 

"We sincerely apologise for the inconvenience this service outage has caused," it said.

Some ViewQwest customers posted on the company's Facebook page that their internet connection had been restored at about 6pm, while others reported they were still unable to connect online.

The internet service provider advised those who were still experiencing issues to restart their modem and router.