Samsung offers one-for-one exchange for Galaxy Note7 customers in Singapore
Screencap: www.samsung.com/sg/note7exchange
SINGAPORE — From next Friday (Sept 16), Samsung Electronics Singapore will replace all Galaxy Note7s purchased at authorised outlets here, the company announced on Tuesday.
This announcement follows reports globally that the phones were prone to ignite. Last Friday (Sept 2), two weeks after the Note7’s launch, Samsung recalled the Note7s in 10 markets including South Korea and the United States, halting sales of the 988,900 won (S$1216) device in those markets indefinitely.
Samsung Electronics Singapore said on Tuesday that it is taking a “proactive approach” to organise an exchange programme to support their Note7 customers in Singapore. From Sept 16 to Oct 2, customers who have purchased a Galaxy Note7 from any local telecommunication operators, major consumer electronics stores, authorised mobile retailers, Samsung Experience Stores and Samsung Lazada Singapore Online Store can exchange their current Galaxy Note7 device for a new Galaxy Note7 in the same colour via self-collection at the Suntec Singapore Convention & Exhibition Centre or via free home delivery.
To exchange their Galaxy Note7 device through either of the options, consumers would be required to submit their preferred collection time slot online at www.samsung.com/sg/note7exchange within the booking period of Sept 9 to Sept 25.
Galaxy Note7 customers who participate in the exchange programme will also have the warranty period on their device extended to commence from the date of the exchange. In the meantime, courtesy devices are available for loan to Galaxy Note7 customers (subject to stock availability), while they wait for their exchange.
“Samsung is committed to our valued customers, where their safety and ongoing customer experience is our absolute top priority,” said Mr Eugene Goh, Vice President, IT & Mobile, Samsung Electronics Singapore. “Our customers are important to us and we advise them to replace their current Galaxy Note7 for a new one under the exchange programme.”
