East-West Line train services resume after hours-long disruption between Queenstown and Boon Lay
Adverse weather conditions and a lightning risk meant that SMRT staff were delayed in rectifying a track fault between Jurong East and Clementi MRT stations.
SMRT engineering staff working on fixing a train fault on the East-West Line on Apr 4, 2025. (Photo: SMRT)
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SINGAPORE: Commuters travelling between Queenstown and Boon Lay MRT stations on the East-West Line experienced delays on Friday (Apr 4) afternoon.
Train operator SMRT first told commuters at 1.31pm to expect an additional 20 minutes of travel time between the two stations in western Singapore due to a track fault.
In an update at 3.45pm, SMRT said that the fault had occurred on the westbound track of the East-West Line between Jurong East and Clementi stations at about 1.10pm.
"Due to adverse weather conditions and lightning risk, our staff were unable to access the track immediately to investigate the fault," SMRT said.
"With the weather now improved, our engineering team is on site and working to rectify the issue," SMRT said.
At around 4pm, SMRT said that normal train services were progressively being restored. Free regular bus services ceased at about 4.11pm, it said later.
A bidirectional train shuttle service operated between Jurong East and Lakeside during the disruption, SMRT said on Facebook.
"At the same time, we are turning around westbound trains at Jurong East to continue services towards the eastbound direction."
SMRT advised commuters to take alternate routes on the other rail lines. Free regular buses were available between Buona Vista and Boon Lay stations.
When CNA arrived at Clementi station at about 3pm, SMRT staff on site said that passengers can take the shuttle train to travel between Clementi and Jurong East, but those travelling from Jurong East to Boon Lay or Lakeside had to take the bus.
Users on Reddit said at about 1.45pm that trains in both directions at Lakeside station were stopping at the same platform and that the other platform was not operational.
Additional reporting by Lauren Chian. This story is developing. Please refresh for updates.
