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customer service

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Businesses view tech as key enhancer of customer, service excellence: NTUC LearningHub report

27/02/2026 8 mins

#trending: Netizens slam South Korean woman for making cafe manager kneel over missing straw

29/04/2024

Gen Y Speaks: Overwhelmed by self-doubt, I pivoted to a customer service job. 8 years on, I'm still going strong

12/11/2023

#trending: 'I can treat you like a dog' — China Southern Airlines suspends staff for alleged comments against passenger at Changi Airport

29/05/2023

Public transport satisfaction in 2021 dips to its lowest since 2015: Survey

10/02/2022

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2 hotel staff who showed caring attitude to pandemic-related guests among winners of Singapore Tourism Awards

23/07/2021

Telco TPG to double customer service staff after complaints of delayed replies, poor service

27/08/2020

Gen Y Speaks: How I see good customer service and deal with horrible ones

05/04/2020

Virtual telco Zero Mobile temporarily halts services in S’pore due to competition, customer arrears; plans relaunch soon

10/12/2019

SIA apologises for 17-hour flight delay to New Delhi, vows to improve service

04/12/2019

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Five reasons companies mistreat customers and staff

30/10/2019

What I learnt seated next to a passenger from hell on a long-haul flight

15/10/2019

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