Behind The Work: Life in Social Service

Behind the Work goes beyond public perceptions of social work to reveal the emotional, ethical and human realities faced by those on the frontlines in Singapore. Through intimate access and observational storytelling, the series follows social service professionals as they navigate complex cases involving struggling families, at-risk youth and individuals in crisis. Each episode captures the unseen labour behind every decision — the difficult conversations, moral dilemmas, small victories and heavy emotional toll that come with caring for others. As they balance professional boundaries with empathy, and institutional frameworks with human need, the series reveals the quiet resilience required to keep going in a job where outcomes are never guaranteed. More than a portrait of a profession, Behind the Work is a deeply human look at compassion in action, and a timely reflection on the role social service professionals play in holding society together, one case at a time.

Brought to you by National Council of Social Service.