Food court at Mapletree Business City uses AI to help diners with meal options, seats
02:01 Min
Mapletree Business City Kopitiam is using AI to help diners find seats and gain business insights on managing service. Kimberly, a generative AI assistant, can even offer diners with suggestions on what to eat. Observers said the technology could raise efficiency and quality, but warned about the risk of losing the human touch. Caitlin Ng reports.
30 Aug 2025 12:29am
Mapletree Business City Kopitiam is using AI to help diners find seats and gain business insights on managing service. Kimberly, a generative AI assistant, can even offer diners with suggestions on what to eat. Observers said the technology could raise efficiency and quality, but warned about the risk of losing the human touch. Caitlin Ng reports.
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