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Striking the right balance between human interaction and AI is crucial for the future of the insurance industry: FWD

07:29 Min

CNA was at the Singapore FinTech Festival and Olivia Marzuki spoke to FWD Group Chief Digital Officer about how generative AI can provide real-time insights and enhance customer interactions.

CNA was at the Singapore FinTech Festival and Olivia Marzuki spoke to FWD Group Chief Digital Officer about how generative AI can provide real-time insights and enhance customer interactions.

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