Revolutionising enterprise technology with artificial intelligence and automation

Large enterprises, particularly in high-growth sectors like fintech and e-commerce, demand robust and scalable hybrid multi-cloud solutions to manage their complex service needs. This has led many to move away from traditional siloed IT systems, which often result in duplicated efforts, inconsistent data and delayed responses.

To stay competitive, businesses can leverage StarHub’s Managed Services for Hybrid Multi-Cloud. The services offered include monitoring and maintaining IT infrastructure, automating routine tasks, enhancing customer service through a service desk and detailed configuration management. 

“Our fortified digital infrastructure services are poised to rejuvenate industries by helping businesses of all sizes optimise operations and manage costs,” said Mr Tan Kit Yong, head of StarHub’s Enterprise Business Group. 

StarHub’s managed services are bolstered by its new partnership with digital workflow company ServiceNow. This collaboration integrates customer service management (CSM) and IT service management (ITSM). 

CSM focuses on improving customer support and service operations, while ITSM ensures that processes and tools align with business needs and are delivered efficiently. This integration standardises processes across domains, resulting in expedited issue resolution and greater operational efficiency. Together, these modules effectively support internal IT departments and external customers.

RAISING THE BAR WITH COMPREHENSIVE SOLUTIONS

StarHub aims to set new benchmarks for managed services, particularly in smart city projects. This is exemplified by its deployment of an intelligent network solution infrastructure in Punggol Digital District, Singapore’s first smart and sustainable business district. Master-planned and developed by JTC Corporation, it serves as a model for smart cities and a living lab for innovations in cybersecurity, smart living and estate management. 

The solution is designed to integrate 5G and network automation across data centres, campuses and sub-systems, utilising location-based analytics and network telemetry to create digital twins. AIOps optimises infrastructure operations by predicting potential issues, while a secure-by-design approach ensures robust threat detection and communication encryption.

“StarHub Managed Services for Hybrid Multi-Cloud optimise IT operations, enabling our enterprise clients to deliver exceptional service,” said Mr Tan. “By reducing downtime and providing a seamless service experience, our clients can foster greater trust and long-term loyalty among their customers.”

StarHub’s managed services also play a pivotal role in ensuring regulatory compliance, aligning with industry best practices. Through automated documentation, standardised workflows and real-time monitoring, StarHub ensures that every customer interaction and IT process remains compliant.

BOOSTING PERFORMANCE WITH SERVICE ASSURANCE

Beyond service management, StarHub offers a plethora of service assurance solutions, including network performance management, application performance management and application resource management.

Network performance management monitors network health, reports abnormal behaviour and alerts the service desk to promptly address issues with minimal downtime. Application performance management analyses application performance to quickly identify and resolve issues, such as slow page loads on an e-commerce website. Application resource management dynamically allocates resources based on demand, ensuring smooth performance during traffic spikes without manual intervention. 

Meanwhile, advanced tools like AIOps use predictive analytics to anticipate and resolve issues before they impact operations, further enhancing IT service reliability. 

Cloud Infinity, StarHub’s low-latency, multi-cloud architecture, is the backbone of its service assurance offerings. The integrated Service Operation Centre within Cloud Infinity is staffed by tech professionals who use artificial intelligence to predictively manage issues, automate routine tasks and provide real-time operational insights. This platform encompasses all aspects of IT service delivery, from planning and migration to support, management and automation. 

Through advanced automation and cloud-based solutions, StarHub not only elevates the efficiency of IT services, but also smooths the path for organisations undergoing digital transformation. 

Find out how you can transform your business with StarHub.