CNA938 Rewind - The Big Question: Should businesses do away with the CNY surcharge?

Today’s Big Question asks: why do some beauty service providers impose CNY surcharges sometimes as early as a month before the festive period? Why does this practice seem to apply almost exclusively to Chinese New Year? Hairianto Diman and Susan Ng speak to Associate Professor Ang Swee Hoon, Marketing Department, NUS Business School on whether such surcharges help or hurt businesses in the long run, and to Jeric See, Director, Jeric Salon, who explains why he chooses not to charge extra.