CNA938 Rewind - Don't Get Cart-ed Away: Unpacking the Sneaky Tactics of Online Retailers
We look at how companies like Courts and Prism+ were called out for misleading shoppers with tactics like auto-added items and fake timers. Andrea Heng and Genevieve Woo rationalise these practices and get help for consumers to spot unfair practices and understand what recourse they have against digital deception with Ng Ming Jie, Director of the Fair Trading Practices Division at the Competition and Consumer Commission of Singapore.