CNA938 Rewind - A Letter to Myself: Everyone "wants to feel seen" at some point — why Jeff Lai sketches strangers' portraits

Jeff Lai — also known as "playingwithpencil" to his 105-thousand followers on Instagram — believes his act of presenting strangers with sketched portraits he's done of them, gives them something much more than a moment of surprise and delight. It validates them and helps them "feel seen" — an experience he, too, has sought through his journey. Jeff shares how he developed his artistic skills, gained the confidence to engage strangers, and why many of these heartwarming encounters have helped him "believe in humanity".