CNA938 Rewind - Open for Business - Chocolate Finance service disruption: How safe are digital finance platforms?
Financial services platform Chocolate Finance has temporarily suspended instant fund withdrawals due to "high demand". In an interview with CNA, the firm’s CEO said the withdrawal issues can be traced back to customers 'gaming' its miles reward system. The instant withdrawal services will be reinstated when requests slow down. Andrea Heng and Hairianto Diman examine the mechanisms and safety of such financial services platforms with Avishek Nandy, Partner at Bain & Company.