Daily Cuts - S1E401: The Achilles heel of AI
16 May 2023 02:01PM
15 mins
Artificial intelligence is taking the world by a storm with its impressive abilities. But will it ever make up for what it lacks in the personal touch aspect of life? CNA's Stanley Leong speaks with Malcolm Koh, Director of CX Practice at Zendesk - a service-first customer relationship management company, that builds software designed to improve customer relationships.